Actual Talent is the talent acquisition consultancy that offers Executive Search, RPO and Talent Solutions.

Our purpose is to drive the growth and fulfillment of individuals and organizations. We facilitate individuals in finding inspiring opportunities and help organizations discover professionals who will take them to the next level. We do this through talent acquisition and development solutions that focus on people, diversity and inclusion, innovation, and cutting-edge technology.

About the client: 

It´s an innovative leader in specialized diagnostics with global reach. It currently operates directly in over 30 countries, extending to more than 100 territories worldwide via distributors.
It develops, manufactures, and distributes integrated solutions—including systems, reagents, automation and software—for use primarily in hospitals and clinical laboratories.

Job description:
As a Customer Service Specialist, you will be the key liaison between our customers and internal teams. Your mission is to ensure a seamless and high-quality customer experience throughout the order management cycle. You'll collaborate closely with departments such as Sales, Planning, Quality, and Finance to meet client needs and optimize internal processes.

Key Responsibilities

• Deliver excellent customer support via clear, friendly, and professional communication
  
• Manage end-to-end order processing: confirmations, invoicing, returns, and refunds
  
• Provide timely and accurate updates on order status
  
• Collaborate with internal teams to align on customer needs, forecasts, and lead times
  
• Maintain and update customer data in SAP
  
• Track and report on customer inquiries and feedback
  
• Follow internal procedures, policies, and workflows
  
• Proactively resolve issues and ensure customer satisfaction
  

Requirements :
Education:

• Minimum: Vocational training (Ciclo Formativo de Grado Superior) in a relevant field
  
• Preferred: Bachelor's degree or equivalent in business, supply chain, or related field
  

Experience:

• Minimum 3 years in a similar role, ideally in supply chain or logistics
  

Languages:

• Fluent in Spanish and Catalan
  
• Professional working proficiency in English (spoken and written)
  

Technical Skills:

• Proficiency in Microsoft Office (especially Excel and Word)
  
• Experience with SAP is highly valued
  

Key Competencies

• Strong time management and multitasking abilities
  
• Excellent communication and interpersonal skills
  
• High attention to detail and problem-solving mindset
  
• Team-oriented with a collaborative attitude
  
• Commitment to continuous improvement and learning
  
• Able to work in a fast-paced, cross-functional environment
  

Additional Information

• Travel Required: No
  
• Collaboration with: Sales, Finance, Planning, Quality, Marketing, R&D